Terms & Conditions

These terms govern your use of the Blue platform and services.

Last updated: July 16, 2025

Introduction

These Terms & Conditions ("Terms") constitute a legal agreement between you and Bloo, Inc. ("Company", "we", "us", or "our") governing your use of the Blue project management platform and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

Definitions

For purposes of these Terms:

"Account" means your Blue account
"Content" means any text, images, video, audio, or other materials uploaded, downloaded, or appearing on the Service
"Customer" means the entity that has entered into these Terms
"Service" means the Blue platform, including all related applications, APIs, and websites
"User" means an individual authorized by Customer to use the Service
"User Submissions" means Content provided or made available by Users through the Service
"White Label" means our add-on service allowing resale of the Service under Customer's brand

General Terms

1. Accepting These Terms

When you sign up or use Blue ("the Service"), you agree to follow these rules. If you're using Blue for a company, you're agreeing on their behalf.

2. Your Account

Responsibility: You're responsible for all activity under your account
Security: Keep your email account secure (we use magic links for login) and notify us immediately of unauthorized access
Accuracy: Provide accurate information and keep it updated
Age Requirement: You must be at least 18 years old or have parental consent

3. How We Provide the Service

We provide Blue "as is" - it works the way you see it
We offer technical support via email only
We use third-party providers for hosting, storage, and infrastructure
We'll do our best to keep the Service available, but can't guarantee 100% uptime

Usage Policies

4. What You Can Do

Permitted Uses:

Use Blue for legitimate business purposes
Store and share files within your organization
Integrate with other tools through our API
Customize your workspace settings

5. What You Can't Do

Prohibited Uses:

Hack, modify, or reverse engineer the Service
Use Blue to break any laws
Upload viruses or malicious code
Harass or threaten other users
Share your account access or forward login emails
Use Blue for backup storage or public file distribution
Upload pornographic or illegal content

Violation of these prohibited uses may result in immediate suspension or termination of your account and access to the Service.

6. White Label Exception

If you have our White Label add-on, you can:

Resell Blue under your own brand
Set your own prices and terms for your customers
Manage billing relationships directly with your customers

This only applies with an active White Label subscription.

Storage & Limits

7. File Storage Limits

What's Included:

500GB storage per customer account
Unlimited users within your plan limits
Automatic file compression for efficiency

Additional Storage:

$10 per TB per month (billed in 1TB increments)
Contact us for custom enterprise storage plans

8. Fair Use Policy

To keep Blue fast for everyone:

Files unused for 30+ days move to slower storage (may take a few seconds to open)
Accounts in the top 5% of usage may need a custom plan
We'll contact you before making any changes

9. Account Inactivity

Accounts with no login for 3 months are considered inactive
We'll send a 60-day warning before deleting files from inactive accounts
Reactivate anytime by logging back in

Payment & Refunds

10. Pricing

Current prices are shown on our pricing page
We'll give 30 days notice before any price changes
All prices are in USD unless otherwise stated

11. Refund Policy

30-Day Money-Back Guarantee (New Customers Only):

Applies to your first subscription purchase only
Request within 30 days for a full refund
Simply email us - no complicated process
Refunds processed in your original payment currency

What's Not Refundable:

Renewals or upgrades
Lifetime Deals (LTDs) purchased directly from Blue
Third-party fees (wire transfers, currency conversion)
Services after the 30-day period

12. Billing

Subscriptions auto-renew unless cancelled
Cancel anytime from your account settings
No partial month refunds for cancellations
Storage overage charges billed monthly

Privacy & Security

13. Your Privacy

We take your privacy seriously:

We don't look at your data unless you ask us to (for support)
Your data is only visible to people you invite to your projects
We don't sell your data to anyone
See our Privacy Policy for full details

14. Data Security

All data encrypted in transit and at rest
Regular security audits and updates
ISO 27001 and SOC 2 compliance
Incident response plan in place

15. Government Requests

We'll only share your data with government agencies if legally required with a valid court order. We'll notify you unless legally prohibited.

Intellectual Property

16. Your Content

You retain all rights in and to your Content. By uploading, submitting, or otherwise making available Content through the Service, you grant to the Company a worldwide, non-exclusive, royalty-free, perpetual, transferable license to use, reproduce, process, adapt, modify, publish, transmit, display, and distribute such Content solely for the purpose of providing and improving the Service.

You represent and warrant that:

You own or have the necessary rights to use and authorize use of your Content
Your Content does not infringe any third party's intellectual property or other rights
You have obtained all necessary permissions from any persons appearing in your Content

17. Company Property

The Service and its original content (excluding Content provided by Users), features, and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

18. Feedback

Any feedback, comments, or suggestions you may provide regarding the Service is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

Third-Party Services

19. Blue Experts Program

Blue Experts are independent professionals, not our employees:

You can hire and pay them directly, or pay through Blue for convenience
We don't guarantee their work, even if payment goes through us
Any disputes are between you and the expert
We verify platform knowledge but not other credentials
Payment through Blue is purely a convenience service and doesn't create any liability

20. Integrations

We integrate with various third-party services:

Each integration has its own terms
We're not responsible for third-party service issues
Your use of integrations is at your own risk

21. Data Processors We Use

We share limited data with these providers to run our service:

Infrastructure: Amazon, Render, Backblaze, Cloudflare
Payments: Stripe, Paddle
Analytics: Google Analytics
Communications: Emailit, Telegram
AI Services: OpenAI, Anthropic
Mobile: Apple, Google Play Services
Integrations: Make.com, Zapier, Boost.space, Albato, Pabbly Connect

API Usage

22. API Access

Available to all paid plans
Rate limits: 1000 requests per hour
Must include proper authentication
Can't use API to circumvent plan limits

23. API Restrictions

No scraping or bulk data extraction
Respect rate limits and quotas
Don't share API keys
We may suspend API access for abuse

Data Protection

For European users:

Right to access your data
Right to correct inaccuracies
Right to delete your account
Right to export your data
Data Processing Agreement available

25. Data Retention

Active account data: Kept while account is active
Deleted files: Permanently removed within 30 days
Account closure: Data deleted within 90 days
Backups: Retained for up to 90 days
Legal holds: May extend retention if required by law

Service Level & Support

26. Service Level Agreement (SLA)

99.9% uptime target (about 9 hours downtime per year)
Planned maintenance communicated in advance
Status page available at status.blue.cc
Support response within 24 hours

27. Support Scope

We Provide:

Technical support via email
Documentation and guides
Bug fixes and updates

We Don't Provide:

Phone support (unless on Enterprise plan)
Custom development
Training services (see Blue Experts)

Liability & Disclaimers

28. Limitation of Liability

To the maximum extent allowed by law, we're not responsible for:

Lost profits or revenue
Data loss (please keep backups!)
Indirect or consequential damages
Damages exceeding what you paid us in the last 3 months

29. No Warranties

We provide Blue "as is" without warranties. We can't guarantee it will:

Meet all your specific needs
Be error-free or uninterrupted
Produce specific results

Indemnification

30. Your Indemnification Obligations

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, consultants, affiliates, subsidiaries and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Your Content or User Submissions

Dispute Resolution

31. Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting support@blue.cc. We'll try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 60 days of submission, you or the Company may bring a formal proceeding.

32. Binding Arbitration

Any dispute arising out of or relating to these Terms or the Service shall be finally settled by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") by one arbitrator appointed in accordance with said rules. The arbitration shall be conducted in Wilmington, Delaware, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

33. Class Action Waiver

You and the Company agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. Neither you nor the Company will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity.

34. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Subject to the arbitration provisions above, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

Export Compliance

35. Export Control

You acknowledge that the Service may be subject to export control laws and regulations of the United States and other countries. You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control.

Changes & Cancellation

36. Changes to Terms

We may update these Terms with 30 days notice
Continued use means you accept the changes
Major changes will be clearly communicated

37. Changes to Service

We may:

Add or remove features
Change prices (with 30 days notice)
Discontinue the Service (with reasonable notice)

38. Cancelling Your Account

Cancel anytime from account settings
Export your data before cancelling
We'll delete your data within 90 days
No refunds for partial periods

Marketing & Testimonials

39. Customer Logos

We may display your company logo (from your email domain) as a customer reference. To opt out, email support@blue.cc.

40. Testimonials

If you provide a testimonial:

We can use it in our marketing
You can retract permission anytime
We'll remove it from our platforms within 30 days of your request
We may edit for length but not meaning

Community Forum Guidelines

41. Community Conduct

When participating in our community forums:

Be Respectful:

Treat all community members with respect and professionalism
No harassment, hate speech, or discriminatory content
Keep discussions constructive and on-topic
Respect differing opinions and perspectives

Moderation & Account Restrictions:

Comments may be held in moderation for review
Do not create additional accounts to bypass moderation - this is strictly prohibited
Attempts to circumvent moderation may result in:
- Permanent ban from community forums
- Suspension or termination of your Blue platform access
- Loss of all account privileges across our services
Moderation decisions are final and at our sole discretion

Prohibited Forum Activities:

Spam, promotional content, or excessive self-promotion
Posting malicious links or code
Sharing confidential or proprietary information
Impersonating others or misrepresenting your affiliation
Any activity that violates these Terms or applicable laws

Special Provisions

42. Beta Features

Available for testing purposes only - not for business critical operations
May be modified or discontinued at any time
Not covered by Service Level Agreement
Subject to additional beta terms when applicable

43. Compliance Features

For regulated industries:

Audit logs available
Data residency options (Enterprise only)
Custom data retention policies
Data Processing Agreement (DPA) available for GDPR compliance
Business Associate Agreement (BAA) available for HIPAA compliance

Contact Information

44. How to Reach Us

For all inquiries, contact us at: support@blue.cc

45. Miscellaneous

Entire Agreement. These Terms constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign our rights under these Terms without restriction.
Force Majeure. Neither party shall be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, governmental action, war, terrorism, epidemic, pandemic, or other unforeseeable cause beyond the reasonable control of such party.

Last Updated: January 2025
Version: 2.0