Transform your support operations with flexible ticket management, intelligent routing, and real-time SLA tracking.
Teams resolve 3M+ tickets annually in Blue
Tickets from anywhere, routed instantly.
Create tickets via forms, email, API, or QR codes on equipment. Intelligent automations ensure every ticket reaches the right team member based on type, priority, or custom rules.
See also
- Forms & ticket creation build custom ticket submission forms
- QR code generation for equipment and location-based tickets
- API integration to create tickets programmatically
mutation CreateServiceTicket {
createTodo(
input: {
title: "Server outage in data center"
description: "<p>Primary web server experiencing intermittent connectivity issues since 2:30 PM EST.</p>"
placement: TOP
duedAt: "2025-01-15T17:00:00Z"
assigneeIds: ["user_it_admin"]
tags: [
{ title: "Critical", color: "#ff4b4b" }
{ title: "Infrastructure" }
]
customFields: [
{
customFieldId: "Priority"
value: "High"
}
{
customFieldId: "Category"
value: "Infrastructure"
}
{
customFieldId: "Customer Email"
value: "admin@company.com"
}
{
customFieldId: "Office"
value: "New York HQ"
}
]
}
)
}
Never miss an SLA again.
Track time in each stage, monitor response times, and visualize performance with real-time dashboards. Know exactly where bottlenecks occur and optimize your workflow.
Time in List Tracking
Automatically track how long tickets spend in each status, giving you precise data on resolution times and bottlenecks.
Duration Fields
Measure time between any two events in your ticket lifecycle, from first response to final resolution.
Real-time Dashboards
Monitor SLA performance with live dashboards that update automatically and alert you to potential breaches.
Your support process, your way.
Design your perfect ticket structure with custom fields, statuses, and workflows. No rigid templates—build exactly what your team needs. Color-code priorities, add tags for escalation, and create the ideal ticket lifecycle.
Keep everyone in the loop, automatically.
Automated email updates notify customers at each stage. Reduce follow-up inquiries and improve satisfaction with proactive communication. Set up custom email templates for different ticket types and statuses.
Communication features
- Email automations for status updates
- Customer portal access with custom permissions