Blue for Service Tickets

Queues. SLAs.
Escalations.

Whether it's an internal IT helpdesk or customer support, the primitives are the same. Tickets in a queue, SLA timers that escalate before the breach, routing rules that send the right ticket to the right person, and a mobile UI for the field tech who actually fixes it.

Get started See SLA timers

Pick up a ticket. Move it through.

Below is the actual product, shaped like a ticket queue. Same UI your team gets — assign, comment, change status, attach a file.

20 records

What a ticket queue looks like on Blue.

Four moving parts. Every service team needs all four — Blue gives you all four in one product.

Queues & intake

Email, form, and webhook intake flow into the right queue. Public forms for customer support, internal forms for IT helpdesk — same primitive.

SLA timers

Conditional automations watch the clock. Approach a breach: notify the assignee. Cross the line: escalate to the manager. Different actions for different sides of the boundary.

Routing & escalation

Tickets route by priority, category, or customer tier. Stalled tickets escalate. P1s page on-call. The right ticket gets to the right person on the right schedule.

Mobile-first for the field

Field techs work from a phone. The same workspace renders cleanly on mobile — pickups, photos, status updates, and signatures all from the truck cab.

01 · Intake & routing

Ticket in. Right person notified.

Forms, inbound email, webhooks from your monitoring stack — every intake channel turns into a ticket record. Routing rules send P1s to on-call, P3s to tier 1, and customer tickets to the right CSM.

Status Change
Due Date
Assignee
Tag Added
Field Change
Scheduled
AUTOMATIONENGINE
Send Email
Add Tag
Move Record
Assign User
Notification
Webhook

02 · SLA timers

Approach. Notify.
Breach. Escalate.

Conditional automations watch the clock. When a ticket transitions into "approaching SLA," notify the assignee. When it transitions into "breached," escalate to the manager and post to the on-call channel. Different primitives, different transitions, different outcomes.

Record updated

Deal · Acme Corp

priority
normal→high
WATCHING
priority = 'high'ANDstage = 'open'
idle
On STARTS matching
Alert oncall
Assign triager
Add to dashboard
On STOPS matching
Close ticket
Send summary

03 · Scheduled sweeps

Daily digest. Weekly attainment.

Cron-style schedules sweep the queue at fixed times: an 8am overdue digest, a 5pm shift-handover summary, a Monday SLA-attainment report. Everyone gets the same numbers; nobody runs them by hand.

Schedule
00:00UTC
Every weekday
idle
WHEREstatus = 'overdue'
  1. Report · Q4 Launch
  2. Task · Ship v2
  3. Ticket · Billing bug
  4. Deal · Renewals Q1
  5. Task · Review design
0/5 matching
ACTIONS
Email assignee
Add #overdue tag

04 · Mobile-first

From the desk. From the truck.

The same workspace renders cleanly on desktop, tablet, and phone. Field techs update tickets, attach photos, and capture signatures from the cab — and the dispatcher sees it on the dashboard back at the office.

Real-time webhooks for every event.

Connect Blue to your entire stack with reliable, real-time webhooks.

BLUEWEBHOOKS
YOURSTACK

Instant delivery

Sub-second delivery
with automatic retries.

Signed payloads

Cryptographically signed for
end-to-end security.

Granular filtering

Stay in control and subscribe
to precise events only.

05 · Permissions

Tier 1, tier 2, on-call — each at the right level.

Workspace-, record-, and field-level controls. Tier 1 sees their queue. Tier 2 sees escalations. On-call sees P1s. Customers see only their own tickets.

Company
Contact
Deal Value
Tier
Phone
Close Date
Commission
Account Mgr
Region
Score
Acme Corp
[email protected]
$125,000
Enterprise
+1 555-0123
Q4 2024
$45,000
James Wilson
California
4.8
TechStart Inc
[email protected]
$89,500
Growth
+1 555-0456
Jan 2025
$28,500
Emily Chen
New York
4.2
Global Media
[email protected]
$234,000
Enterprise
+1 555-0789
Mar 2025
$67,200
Alex Rivera
Texas
4.9
DataFlow LLC
[email protected]
$156,750
Startup
+1 555-0321
Feb 2025
$52,100
Maria Santos
Florida
3.9
CloudNine
[email protected]
$78,200
Growth
+1 555-0654
Q1 2025
$31,800
David Park
Washington
4.5
Nexus Labs
[email protected]
$312,000
Enterprise
+1 555-0987
Apr 2025
$89,400
Rachel Kim
Colorado
4.7
Pulse Digital
[email protected]
$198,000
Enterprise
+1 555-0147
May 2025
$58,600
Chris Taylor
Oregon
4.3
Vertex AI
[email protected]
$445,000
Enterprise
+1 555-0258
Jun 2025
$124,200
Sophie Lee
Nevada
5.0
Streamline
[email protected]
$67,300
Startup
+1 555-0369
Jul 2025
$19,800
Nick Adams
Arizona
4.1
Quantum Inc
[email protected]
$289,500
Growth
+1 555-0741
Aug 2025
$82,100
Laura White
Illinois
4.6

One price. Pay once. Forever.

Pay once for your tier — no recurring per-seat fees. Size the tier to your team and move up only when you outgrow it.

Starter

For freelancers & small teams

$99

One-time payment

Get Starter
30-day money-back guarantee
  • 5 users
  • 5 workspaces
  • 2,000 records per workspace
  • 5,000 records per org
  • 10GB storage
  • 250 automations / month
  • 3 webhooks
  • 3 dashboards
  • 1 custom role
  • 20 req/s API rate limit
  • Community support
Most Popular

Growth

For growing teams

$299

One-time payment

Get Growth
30-day money-back guarantee
  • 30 users
  • 25 workspaces
  • 2,000 records per workspace
  • 25,000 records per org
  • 100GB storage
  • 1,000 automations / month
  • 10 webhooks
  • 10 dashboards
  • 3 custom roles
  • 50 req/s API rate limit
  • Email support
Best Value

Scale

For large organizations

$999

One-time payment

Get Scale
30-day money-back guarantee
  • 150 users
  • 100 workspaces
  • 2,000 records per workspace
  • 100,000 records per org
  • 500GB storage
  • 5,000 automations / month
  • 50 webhooks
  • 25 dashboards
  • 5 custom roles
  • 200 req/s API rate limit
  • Email support
Secure checkout byStripe

One platform.
Every ticket.

Start with one queue, wire up the SLA timers, and roll the rest of your service ops onto Blue from there.

Get started See all plans