Standardize ticket workflows, log incidents, manage assets, and present everything in one place.
Powering the world's best IT managers
Intake Forms
Easily capture service tickets with customizable forms.
Smart Routing
Automatically assign tickets to the right team members based on input data.
Custom Analytics
Analyze ticket trends and performance with custom reports.
Structured Data
Utilize custom fields to keep ticket data organized and neat.
Email Notifications
Create custom email notifications for each step leveraging any of the data available.
Custom Permissions
Set detailed access levels to control who sees what.
Capture exactly the data that you need.
Use custom fields to manage structured data at scale. Blue has dozens of fields available to ensure you can match your specific data type.
Single Line Text
A free text field to add any data you need.
Multiple Line Text
A large space to add multi-line text descriptions.
URL Link
Add any URL you need and open it in a new tab in one click.
Currency
Choose from dozens of currencies to track your money.
Country
Get a list of countries that you can select.
Date
Pick any start and end date. Add time and show it on a calendar.
Formula
Create calculated fields with powerful formulas and expressions.
File
Add multiple files to have a more structured data set.
Single Select
Create a list and select one option for each record.
Multiple Select
Create a list and select multiple options for each record.
Location Map
Add location data that will then show up on the map view.
Phone Number
Automatically formatted phone numbers and one-click calls.
Add structured emails into our dedicated email field.
Star Rating
Rate items with customizable star ratings for reviews and feedback.
Checkbox
Add a checkbox that you can use for approvals.
Number
Add numbers with min and max values.
Percent
Add a percentage indicator to any record in Blue.
Unique ID
Create a unique ID that you can use to reference records.
Reference
Reference records from other projects.
Lookup
Lookup data from other records in reference fields.
Duration
Calculate the duration of time between events.
Button
Add action buttons to trigger automations and workflows.
Time in List
Automatically track how long records spend in each list or stage.
Automations keep the admin work away.
Nobody likes to do work for work's sake. Blue's powerful automations means that your team can stay focussed on solving problems instead of low-value administration work. Spend more time on strategy with faster resolution times and customized alerts.
Automation features
- Smart assignment based on ticket type
- SLA monitoring with automatic alerts
- Status automations for workflow progression
Track every asset seamlessly.
Easily manage and monitor all your IT assets, with detailed information at your fingertips. Real-time tracking, detailed asset profiles with usage history and maintenance records, plus automated alerts for asset maintenance and lifecycle events.
Asset features
- Asset database for equipment tracking
- Maintenance scheduling automated reminders
- Location tracking real-time monitoring