Blue helps IT teams keep work running smoothly.
Standardize ticket workflows, log incidents, manage assets, and present everything in one place.
Powering the world's best IT managers.
From startups → enterprise
The modern way to manage tickets.
Blue is your one source of truth—making work easier, faster, and better.
- Intake Forms
- Easily capture service tickets with customizable forms.
- Smart Routing
- Automatically assign tickets to the right team members based on input data.
- Custom Analytics
- Analyze ticket trends and performance with custom reports.
- Structured Data
- Utilize custom fields to keep ticket data organized and neat.
- Email Notifications
- Create custom email notifications for each step leveraging any of the data available.
- Custom Permissions
- Set detailed access levels to control who sees what.
3.6M+ service tickets tracked in Blue.
Businesses all over the world use Blue to track their service tickets. They report better visibility, faster resolution times, and happier customers.
Create your own custom processes for managing tickets.
Every organization is different. With Blue, you can create your own custom workflow that fits your organization like a glove.
- Easy to understand
- Use your own terminology and process steps.
- Faster ticket processing
- Move service tickets through your process faster.
- Customized Alerts
- Decide exactly when and how to get notified.
Capture exactly the data that you need.
Use custom fields to manage structured data at scale.
- Single Line Text.
- A free text field to add any data you need.
- URL.
- Add any URL you need and open it in a new tab in one click.
- Currency.
- Choose from dozens of currencies to track your money.
- File.
- Add multiple files to have a more structured data set.
- Country.
- Get a list of countries that you can select.
- Date.
- Pick any start and end date. Add time and show it on a calendar.
- Single & Multi Select.
- Create a list and select any items for each record.
- Unique ID.
- Create a unique ID that you can use to reference records.
- Long Text.
- A large space to add multi-line text descriptions.
- Phone Number.
- Automatically formatted phone numbers and one-click calls.
- Email.
- Add structured emails into our dedicated email field.
- Checkbox.
- Add a checkbox that you can use for approvals.
- Numbers.
- Add numbers with min and max values.
- Percentage.
- Add a percentage indicator to any record in Blue.
- Reference.
- Reference records from other projects.
- Lookup.
- Lookup data from other records in reference fields.
- Duration.
- Calculate the duration of time between events.
- Geolocation.
- Add location data that will then show up on the map view.
Automations keep the admin work away.
Nobody likes to do work for work's sake. Blue's powerful automations means that your team can stay focussed on solving problems instead of low-value administration work.
- More time for strategy.
- Spend more time on the future and less time on admin.
- Faster resolution time.
- Tickets get to the right people, immediately.
- Customized Alerts.
- Get notified any time something important happens.
Boost your productivity. Start using Blue today.
Blue organizes work, ensuring teams know what to do, how to do it — and why it matters.
Track every asset seamlessly
Easily manage and monitor all your IT assets, with detailed information at your fingertips.
- Real-time Tracking
- Monitor the status and location of all assets in real-time.
- Detailed Asset Profiles.
- Maintain comprehensive information on each asset, including usage history and maintenance records.
- Automated Alerts.
- Receive automatic notifications for asset maintenance and lifecycle events.
Boost your productivity.
Start using Blue today.
Blue organizes work so teams know what to do,
how to do it — and why it matters.